maju24 is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and how you can exercise your rights over your own data. Please read this document carefully — your use of maju24 constitutes acceptance of these practices.
These six principles summarise our approach to your personal data. The full legal detail is set out in the policy sections below.
All personal data transmitted between your device and maju24's servers is protected by256-bit SSL/TLS encryption. Data stored at rest is encrypted using industry-standard protocols on secured servers.
We collect only the data that is strictly necessary to operate your account, process transactions in MYR, verify your identity for KYC purposes, and comply with our legal obligations. Nothing more.
maju24 does not sell, rent, or trade your personal information to third-party marketing companies or data brokers. Your data is used solely to operate and improve your maju24 experience.
You have the right to access, correct, or request deletion of your personal data at any time. Submit a request to our support team and we will process it promptly in accordance with our stated timelines.
We retain your data only for as long as necessary to fulfil the purposes described in this policy or to meet our legal obligations. Account data is deleted or anonymised upon account closure in accordance with Clause 8.
In the unlikely event of a data breach that affects your personal information, maju24 will notify affected players and relevant authorities within the timeframe required by applicable data protection regulations.
This Privacy Policy ("Policy") issued by maju24 ("maju24", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at https://maju24.cam ("the Platform"). It applies to all users ("Player", "User", "you") who access or register on the Platform, regardless of the device used or the location from which the Platform is accessed.
maju24 respects your right to privacy and is committed to processing your personal data responsibly, transparently, and in accordance with applicable data protection laws and regulations. This Policy describes in detail what personal data we collect, the purposes for which we use it, the circumstances under which we may disclose it, and the rights you hold as a data subject.
By creating a maju24 account, depositing funds, placing a bet, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not consent to these practices, you should refrain from using the Platform.
For the purposes of this Privacy Policy, the following definitions apply:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, date of birth, payment details, device identifiers, and IP address. |
| Processing | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction. |
| Data Controller | maju24, which determines the purposes and means of processing your personal data. |
| Data Processor | A third party that processes personal data on behalf of maju24 under a contractual agreement, such as payment service providers or analytics vendors. |
| Consent | A freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a stated purpose. |
| Cookie | A small text file placed on your device by the Platform to facilitate session management, analytics, personalisation, and security functions. |
| KYC | Know Your Customer — the identity and age verification process used to confirm a Player's identity prior to processing withdrawal requests or when account integrity concerns arise. |
maju24 collects personal data in categories appropriate to the nature of an online gaming and financial services platform. The specific data we collect includes:
3.1 Registration & Account Data
3.2 Identity Verification (KYC) Data
3.3 Financial & Transaction Data
3.4 Technical & Usage Data
3.5 Communication Data
maju24 collects your personal data through the following channels:
maju24 processes your personal data for the following defined purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and managing your maju24 account, including authentication, profile updates, and account security features such as two-factor authentication. |
| Age & Identity Verification | Confirming that you meet the 21+ minimum age requirement and verifying your identity to comply with anti-money laundering (AML) and KYC obligations. |
| Transaction Processing | Processing deposits and withdrawals in MYR via Malaysian payment methods, applying bonus credits, and maintaining accurate financial records of your account activity. |
| Regulatory Compliance | Meeting legal obligations including AML reporting, responsible gambling requirements, data retention obligations, and cooperation with lawful authority requests. |
| Platform Improvement | Analysing aggregated usage data to improve game selection, platform performance, user interface, and feature development. |
| Customer Support | Responding to enquiries, resolving disputes, processing complaints, and maintaining records of communication for quality assurance purposes. |
| Fraud & Security | Detecting and preventing fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct described in the Terms & Conditions. |
| Marketing Communications | Sending promotional emails, bonus notifications, and platform updates to Players who have opted in to marketing communications. You may opt out at any time. |
| Responsible Gambling | Monitoring betting patterns to identify potentially problematic behaviour, administering self-exclusion requests, and enforcing deposit limits set by you or by maju24's responsible gambling team. |
maju24 processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity:
maju24 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:
All third-party data processors engaged by maju24 are bound by contractual data processing agreements that require them to process personal data only on maju24's instructions, to maintain appropriate security standards, and not to use the data for any purpose other than the contracted service.
maju24 retains your personal data only for as long as is necessary to fulfil the purposes set out in this Policy, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Contractual and legal compliance obligations |
| Financial transaction records | 7 years from transaction date | Anti-money laundering recordkeeping requirements |
| KYC / identity documents | 5 years post account closure | Regulatory and AML compliance |
| Betting and game history | 5 years from the date of each transaction | Dispute resolution and regulatory audit trails |
| Customer support communications | 3 years from resolution of each case | Quality assurance and dispute reference |
| Marketing preference data | Until you opt out or request deletion | Consent-based marketing compliance |
| Technical / log data | 12 months on a rolling basis | Security monitoring and fraud detection |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised and aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes.
maju24 uses cookies and similar tracking technologies to operate the Platform, improve user experience, and analyse usage patterns. The following categories of cookies are used:
You may manage or withdraw your consent to non-essential cookies at any time through your browser settings or your maju24 account preferences. Note that disabling certain cookies may affect the functionality of the Platform, including game loading, session persistence, and payment processing flows.
maju24 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While maju24 takes every reasonable precaution to protect your data, no method of electronic transmission or storage is completely infallible. You are also responsible for maintaining the security of your own account by keeping your password confidential and logging out from shared devices. In the event of a security incident affecting your personal data, maju24 will notify you and relevant authorities as required by applicable data protection obligations.
As a data subject, you hold a number of rights in relation to the personal data that maju24 holds about you. These rights are set out below. To exercise any of these rights, please contact our support team via live chat or at the email address specified in Clause 14. We aim to respond to all data rights requests within 30 calendar days of receipt.
You have the right to request a copy of all personal data maju24 holds about you, along with information about how it is processed. We will provide this in a structured, readable format.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update many account details directly through your maju24 account settings.
Also known as the "right to be forgotten". You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to overiding legal retention obligations.
You may request that maju24 restrict processing of your data in certain circumstances — for example, while the accuracy of your data is being contested or during investigation of a complaint.
Where processing is based on your consent or a contract, you may request that we provide your personal data in a machine-readable format so that you can transfer it to another service provider.
You have the right to object to processing based on legitimate interests, including profiling. You also have an absolute right to object to the use of your data for direct marketing purposes at any time.
maju24 is strictly an adult platform intended for individuals aged21 years and above. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes mandatory date-of-birth collection and, where necessary, documentary age verification through KYC procedures.
If maju24 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data from our systems, close the associated account, and void any transactions processed through that account. Any parent or guardian who becomes aware that their minor child may have registered on maju24 should contact us immediately via live chat or at[email protected] (plain text — not a clickable link).
maju24 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. The "Last Updated" date at the top of this document will be revised to reflect the date of the most recent change.
Where a material change is made to this Policy — particularly one that affects your rights or the way your data is processed — maju24 will use reasonable endeavours to notify registered Players via their registered email address prior to the change taking effect. For minor or clarificatory updates, publication of the revised Policy on this page constitutes sufficient notice.
Your continued use of the Platform following publication of any revised Privacy Policy constitutes your acceptance of those changes. If you do not accept the revised Policy, you should cease using the Platform and contact customer support to request account closure and data deletion where applicable.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your personal data is being handled, please contact the maju24 data protection team through any of the following channels:
When submitting a data rights request, please include your registered email address and a clear description of the right you wish to exercise. maju24 may request additional verification of your identity before processing the request to ensure we do not inadvertently disclose or delete another person's data.
For matters specifically relating to responsible gambling tools, self-exclusion, or deposit limits, please refer to our dedicatedResponsible Gambling page.
maju24 is built on a foundation of trust and transparency. Your personal data is protected, your rights are respected, and our team is always available to help. Join over 320,000 Malaysian players who choose maju24 for a secure, fair, and enjoyable gaming experience.